• Information you will need to place an order.
  • 1. Your name (company, if applicable) and contact info.
  • 2. Pickup name, address and contact person.
  • 3. Delivery name, address and recipient contact.
  • 4. Item description (size + weight).
  • 5. Time package is ready for pickup.
  • 6. Time of your delivery deadline.

We strive to make it a painless experience when you call us for a pick up. We also want you to feel confident that your order will be taken care of the second you put down the phone. Ordering by phone for complicated orders allows us to ask you the necessary questions to avoid potential hang-ups and/or additional costs. Being prepared with ALL the pertinent information at the time of your call will ultimately save you time, money and get our courier dispatched right away.

During peak hours (10AM – 12PM and 3PM – 5PM) Direct Rush services may be limited.

Frequently Asked Questions

Are your couriers insured?
Are your couriers independent contractors?
What are service windows?
Can I schedule a specific pick up or delivery time?
How do I need to have my item packaged?
How do I need to have my package labeled?

Are your couriers insured?
Yes. We wouldn’t have it any other way! Godspeed carries a comprehensive commercial liability insurance package, including cargo insurance, for all our delivery services. We also provide our couriers with healthcare and workers comp benefits so we can maintain a healthy and dependable service for our customers.

Are your couriers independent contractors?
No. Unlike services who “crowd source” their deliveries to part timers or online user profiles, Godspeed believes in taking the time to recruit experienced couriers who are dedicated to their trade. We accept the responsibility of employing full time couriers and providing them with full benefits and a great work atmosphere, and thus providing you with a solid team of caring professionals who love to be good at what they do.

What are service windows?
That is the time frame in which the pickup AND delivery will occur. The clock starts ticking from the time your order is READY for pickup. For example, if you request a pickup ready at 1 PM on a 2 hour service, we will have the package picked up and delivered between 1 – 3 PM. Most 2 hour jobs are picked up within the hour but can be picked up in as little as 5 minutes. Times will vary. If you need a smaller window for either the pickup or delivery, then RUSH service will be required.

Can I schedule a specific pick up or delivery time?
We do not schedule exact pick up/delivery times, however we can set up a RUSH pickup/delivery window as narrow as 10 – 15 minutes for bike service and 30 minutes to 1 hour for vehicle service. Exact timing depends on location and amount of advanced notice. We can always call you ahead of time with ETA, when requested.

How do I need to have my item packaged?
Your items should be packaged in a manner that would protect them to your satisfaction. We are NOT a packing and shipping company. If you do not want something to be scratched or bent, then you must do all the wrapping and reinforcing necessary to sustain travel by a bicycle or cargo van. Example: Glass and mirrors should be wrapped in bubble wrap or similar. If you have several items thrown loosely into a box, expect them to rattle around some. If you are sending a bare / unpackaged item, you are accepting the risk involved in doing so. This being said, we will ALWAYS be careful and do our best to maintain the condition of the items that we carry. Please understand that if a job is booked on a standard or same-day service, it will likely be carried with other packages for extended periods of time.

How do I need to have my package labeled?
Your package should be labeled so that it is not only identifiable by the courier who comes to pick it up, but also for the recipient that it is intended. The best way is to address it like you would if you were mailing it. Keep in mind that a courier often carries multiple packages simultaneously and also that the location you are sending to may be receiving multiple packages for many different people each day.